About IGS Australia
IGS Group (Australia) Pty Ltd ("IGS Australia"), a subsidiary of the Hong Kong-based Integrated Global Solutions Limited ("IGS Hong Kong"), specializes in delivering tailored IT Service Management ("ITSM") solutions and services to businesses across Australia.
As an Atlassian Solution Partner, we help organizations design, implement and optimize ITSM strategies using industry-leading Atlassian software, including Jira Service Management, Confluence, Jira Software, BitBucket, Jira Align and more. While IGS Australia continues to grow with an established presence in Australia, we leverage 15+ years of ITSM expertise from IGS Hong Kong, which has successfully supported 300+ organizations across Hong Kong and the broader Asia-Pacific region. This strong foundation enables us to deliver scalable, high-performance ITSM solutions that enhance operational efficiency, drive business growth, and maximize return on investment.
Additionally, IGS Hong Kong serves as a board member of the IT Service Management Forum ("itSMF") Hong Kong Chapter, a non-profit organization dedicated to promoting ITSM best practices based on the Information Technology Infrastructure Library ("ITIL") framework.
Our Core Values
Customer Focus
We cultivate long-term relationships with our customers. We commit fully to help our customers to achieve their business goals and to stay ahead of competition.
Act with Integrity
Be truthful with each other, with our customers and business partners. Be accountable, diligent and never compromise our integrity.
Teamwork
We believe strong teamwork will enable us to consistently deliver values to our customers. We work with each other with respect and trust. We learn the way to achieve more is by winning and facing challenges together as a team.
Continuous Improvement
We promote a culture of innovation. We encourage creative thinking and we continue to seek for new knowledges. We remain eager and curious to continuously improve as individuals and as a team.